Welcome to ShopKoopman Store (shopkoopmans.com). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our site or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Our store serves contractors, facility managers, and dedicated DIYers with professional-grade supplies. These Terms reflect our commitment to clarity, reliability, and efficiency—core values that define our offerings in Building Materials, Appliance Parts, Workwear, and Industrial Supplies.

1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or have legal guardian consent. These Terms apply to all visitors, users, and customers. We reserve the right to update these Terms at any time; changes will be posted on this page with an updated effective date.

2. User Obligations and Responsibilities

As a user of ShopKoopman Store, you agree to:

  • Provide accurate, current, and complete information during account registration or checkout.
  • Use the website only for lawful purposes and not engage in fraudulent or harmful activities.
  • Maintain the confidentiality of your account credentials and notify us immediately of unauthorized access.
  • Comply with all applicable local, national, and international laws and regulations.
  • Refrain from copying, distributing, or reverse-engineering any website content without permission.

Violation of these obligations may result in account suspension or termination.

3. Products and Services Description

We offer a curated selection of professional-grade products, including but not limited to:

  • Apparel & Footwear: Durable workwear and safety gear.
  • Appliance Parts & Accessories: Replacement parts and tools.
  • Building Materials & Cleaning Supplies: High-quality materials and maintenance products.
  • Decor & Hardware: Functional and aesthetic solutions for projects.

Product descriptions, images, and specifications are provided for informational purposes. While we strive for accuracy, slight variations may occur. If a product does not match its description, you may initiate a return per our Returns Policy.

Note: Some items, such as custom-cut building materials, cleaning chemicals, or opened appliance parts, are non-returnable for safety and hygiene reasons unless defective. See our Returns Policy for details.

4. Orders and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for reasons including stock unavailability, pricing errors, or suspected fraud. Orders are confirmed via email upon payment processing.

4.2 Pricing and Taxes

Prices are listed in USD and exclude applicable taxes, duties, or shipping fees unless stated. We may adjust prices due to market changes; such changes will not affect confirmed orders.

4.3 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. Payment is processed securely at checkout. By providing payment details, you authorize us to charge the total amount for your order.

4.4 Shipping and Delivery

We ship globally* (*excluding parts of Asia and remote/restricted regions). Delivery timelines are estimates and may vary due to customs or carrier delays.

  • Processing Time: 1-2 business days after payment confirmation.
  • Standard Shipping: DHL or FedEx, $12.95 flat rate, 10-15 business days after shipment.
  • Free Economy Shipping: EMS, free on orders over $50.00, 15-25 business days after shipment.

You are responsible for providing a correct shipping address. Unclaimed or returned packages may incur additional fees.

5. Returns, Refunds, and Exchanges

We stand behind our products. Please review our detailed Shipping & Returns Policy for full procedures. Key points:

  • Return Window: 15 days from delivery date.
  • Condition: Items must be in original, resalable condition with all packaging and accessories.
  • Process: Contact [email protected] within 15 days for an RMA. Unauthorized returns will not be accepted.
  • Refunds: Issued to the original payment method within 5-10 business days after return inspection. Original shipping fees are non-refundable unless the error is ours.
  • Non-Returnable Items: Include cleaning chemicals, used appliance parts, custom-cut materials, and footwear with broken hygiene seals.

6. Intellectual Property

All content on this website—including text, logos, images, and software—is owned by ShopKoopman Store or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission. Unauthorized use may result in legal action.

7. Limitation of Liability

To the fullest extent permitted by law, ShopKoopman Store and its affiliates shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use or website access.
  • Errors or omissions in product descriptions or pricing.
  • Delivery delays due to unforeseen circumstances (e.g., carrier issues, weather).
  • Misuse of products beyond their intended purpose.

Our total liability for any claim shall not exceed the purchase price of the product in question. This limitation does not apply to liability for personal injury caused by negligence or where law prohibits such exclusion.

8. Privacy and Data Protection

We collect and use your personal data in accordance with our Privacy Policy. By using our site, you consent to such processing. We implement security measures to protect your information but cannot guarantee absolute security.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of New York, USA. Any disputes shall be resolved in the courts of Hyde Park, NY. We encourage you to contact us first at [email protected] to seek an amicable solution.

10. Contact Information

For questions about these Terms or our services, reach out to our professional support team:

We aim to respond within 24-48 business hours.

Thank you for choosing ShopKoopman Store. We are committed to supporting your projects with quality products and transparent policies. Your trust drives our dedication to excellence.