Shipping Policy

1. Shipping: Speed, Reliability, and Options

We understand that time is critical on the job site. Our shipping process is streamlined for fast, dependable delivery to keep your projects on schedule.

Order Processing & Fulfillment

• Processing Time: All orders are processed within 1-2 business days of payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
• Global Reach: We ship worldwide* to professionals and enthusiasts who get the job done. (*Exclusions apply to some parts of Asia and remote/restricted regions.)

Shipping Methods & Timeframes

Choose the option that best fits your timeline and budget:

Shipping Method	Carrier	Cost	Estimated Delivery Time* (After Shipment)	Best For
Standard Shipping	DHL or FedEx	$12.95 (Flat Rate)	10-15 business days	Time-sensitive projects requiring tracking and reliability.
Free Economy Shipping	EMS	FREE on orders over $50.00	15-25 business days	Non-urgent supplies and bulk orders where cost-saving is a priority.

^*Delivery times are estimates and may vary due to customs, weather, or carrier delays. Tracking information will be provided upon shipment.

2. Our Returns & Exchanges Commitment

We stand behind the quality of every item in our catalog. If a product does not meet your expectations, we offer a straightforward, professional-grade returns process. The standard return window is 15 days from the date of delivery. All items must be in original, resalable condition with all packaging, tags, manuals, and accessories intact.

3. The Returns & Exchanges Process: A Step-by-Step Guide

1. Initiate Your Request: Within 15 days of delivery, email our support team at [email protected]. Use the template below to expedite your request. Do not ship items back without authorization.
   Email Template:
   Subject: Return/Exchange Request – Order #[Your Order Number]
   Dear ShopKoopman Support,
   I request a [Return / Exchange] for Order #[Number], placed on [Date].
   Product(s): [Name and SKU].
   Reason: [e.g., Incorrect Size, Defective, Wrong Item].
   Please provide an RMA and instructions.
   
   Sincerely,
   [Your Name, Phone, Address]
2. Receive Your RMA: We will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA will not be accepted.
3. Package and Ship: Securely pack the item(s) in their original packaging with all included parts and documentation. Include a copy of your order confirmation or the RMA form. Ship to the address provided in your instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.
4. Inspection and Processing: Our quality team inspects returns within 3-5 business days of receipt. Once approved, your refund or exchange is processed promptly.

4. Refunds: Timing and Methods

We process refunds with the same efficiency we apply to order fulfillment.

• Timing: Refunds are issued to your original payment method within 5-10 business days after we receive and approve the return. The exact timing may vary based on your financial institution.
• Method: Refunds are issued via the original payment method:
  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded directly to your card.
  • PayPal: Refunded to your PayPal account.
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped). Return shipping costs are the customer’s responsibility unless otherwise specified.

5. Exchanges for the Correct Fit or Part

Need a different size in Apparel & Footwear or the correct Appliance Part?

• Follow the standard return process to send back the original item.
• Once the return is approved, we will ship the replacement.
• If the replacement is of higher value, you will be invoiced for the difference. If of lower value, a refund for the difference will be issued.
• Exchanges are subject to product availability.

6. International Returns & Considerations

For our valued customers outside the United States:

• Contact us first for specific international return instructions.
• Return shipping costs and any applicable import duties or taxes for the returned goods are the customer’s responsibility.
• All refunds will be issued in USD (US Dollars).