At ShopKoopman Store, we stand behind the quality and reliability of every product we sell, from professional-grade Building Materials and Workwear to precision Appliance Parts and industrial Cleaning Supplies. We understand that even with the highest standards, sometimes a return or exchange is necessary to ensure your project’s success. This policy is designed with the same efficiency and clarity that our professional customers—contractors, facility managers, and dedicated DIYers—expect from their tools and supplies.

1. Our Returns & Exchanges Commitment

We offer a straightforward, professional-grade returns and exchanges process for items that do not meet your expectations, provided they are in original, resalable condition with all packaging, tags, and documentation intact. Our standard return window is 15 days from the date of delivery.

2. The Returns & Exchanges Process: Step-by-Step

  1. Initiate Your Request: Within 15 days of delivery, contact our support team at [email protected] with your order number and reason for return/exchange. Please do not ship items back without authorization.
  2. Receive Your RMA: We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns without an RMA will not be accepted.
  3. Package and Ship: Securely package the item(s) in their original packaging with all accessories and documentation. Include a copy of your order confirmation or the RMA form. Ship to the address provided in your instructions.
  4. Inspection and Processing: Upon receipt, our quality team will inspect the returned items (typically within 3-5 business days). Once approved, we will process your refund or initiate your exchange.

3. Return Request Template

To expedite your request, please use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear ShopKoopman Support Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Insert Order Number] Order Date: [Insert Order Date] Product(s) to Return: [List Product Name(s) and SKU if available] Reason for Return/Exchange: [e.g., Incorrect Size, Defective Part, Wrong Item Shipped, etc.] Please provide the RMA number and return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Phone Number] [Your Shipping Address]

4. Refunds: Timing and Methods

We process refunds with the same efficiency we apply to order fulfillment:

  • Timing: Refunds are issued to your original payment method within 5-10 business days after we receive and approve the returned items. The exact timing may vary depending on your financial institution.
  • Method: Refunds are issued via the original payment method:
    • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded directly to your card.
    • PayPal: Refunded to your PayPal account.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product). Return shipping costs are the customer’s responsibility unless otherwise specified.

5. Exchanges

For exchanges (e.g., for a different size in Apparel & Footwear or a correct Appliance Part):

  • Follow the standard return process to send back the original item.
  • Once the return is approved, we will ship the replacement item. If the replacement is of higher value, you will be invoiced for the difference. If of lower value, a refund for the difference will be issued.
  • Exchanges are subject to product availability.

⚠️ Important: Non-Returnable Items

To ensure safety, hygiene, and compliance, the following product categories cannot be returned or exchanged unless they arrive defective or damaged:

  • Cleaning Chemicals & Cleaning Supplies (opened or used items) Safety & Hygiene
  • Appliance Parts & Accessories that have been installed, used, or removed from original packaging Installation Specific
  • Custom-cut or special-order items in categories like Blinds & Window Treatment, Building Materials, or Concrete & Masonry Made-to-Order
  • Opened personal items in Footwear or Apparel (if hygiene seal is broken) Hygiene Policy
  • Any item not in its original condition, damaged, or missing parts.

Defective or damaged items must be reported within 48 hours of delivery with supporting photos sent to [email protected].

6. International Returns

For customers outside the United States: Please contact us for specific return instructions. Return shipping costs and any applicable import duties/taxes for returned goods are the customer’s responsibility. Refunds will be issued in USD.

Contact Our Support Team

For any questions regarding returns or exchanges, our professional support team is here to help.

Email: [email protected]
Address: 1617 Bates Brothers Road, Hyde Park, NY 12538 USA
Website: shopkoopmans.com

We aim to respond to all inquiries within 24-48 business hours.

Thank you for choosing ShopKoopman Store for your professional supply needs. We are committed to ensuring your satisfaction with every transaction, just as we are committed to the quality of the products we supply.