Privacy Policy

At ShopKoopman Store (shopkoopmans.com), we approach your privacy with the same professional rigor and commitment to quality that defines our product offerings in Building Materials, Workwear, Appliances, and Cleaning Supplies. We serve professionals, contractors, facility managers, and dedicated DIYers who demand reliability, security, and efficiency in every aspect of their project—including how their personal information is handled.

This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data. By using our website, you consent to the practices described herein.

1. Information We Collect

To provide our seamless, professional-grade purchasing experience, we collect information necessary to process transactions, fulfill orders, and improve our service. This includes:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, and company name (if provided).
• Payment Information: When you make a purchase, our secure payment gateways (e.g., PayPal, Stripe) process your credit/debit card details (card number, expiration date, CVV). We do not store raw card data on our servers.
• Transactional Data: Details about orders, purchase history, product preferences (e.g., Apparel & Footwear, Appliance Parts, Building Materials), and communication records.
• Technical & Usage Data: IP address, browser type, device information, pages visited, time spent on site, and referral URLs. This helps us optimize site performance for professionals browsing under time constraints.
• Communication Data: Correspondence with our support team via email (e.g., [email protected]).

2. How We Use Your Information

Your data is used strictly to facilitate a secure, efficient, and professional shopping experience, mirroring the no-nonsense approach of our brand:

• Order Fulfillment: To process payments, arrange shipping, provide order confirmations, and deliver products globally (excluding remote regions as noted).
• Customer Service: To respond to inquiries, manage returns/warranties for items like Appliance Parts & Accessories or Bathtub & Shower Faucets, and provide project-specific support.
• Site Improvement: To analyze browsing patterns (e.g., interest in Concrete & Masonry vs. Cleaning Supplies) and enhance site functionality for our professional clientele.
• Security & Fraud Prevention: To monitor transactions for unauthorized activity, protecting both you and our business.
• Marketing (with consent): To send relevant product updates, promotions on professional supplies, or new arrivals in Workwear and Tools. You may opt out at any time.

3. Data Sharing and Disclosure

We treat your data as confidential professional information. We share it only when necessary:

• Payment Processors: With PCI-DSS certified partners like PayPal, Visa, MasterCard, and JCB to complete transactions.
• Shipping & Logistics Providers: With carriers (e.g., FedEx, DHL) to deliver orders to your job site or facility.
• Legal Compliance: If required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred under confidentiality agreements.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Storage and Security

We secure your data with the same seriousness we apply to the quality of our Building Materials and Professional Supplies:

• Storage: Data is stored on secure, encrypted servers located in the United States and other jurisdictions compliant with international data protection standards.
• Retention: We retain personal data only as long as necessary for business, legal, or tax purposes (typically 7 years for transactional records).
• Protection Measures: We implement SSL encryption, firewalls, access controls, and regular security audits. Our payment partners are PCI-DSS certified, ensuring industry-leading protection.

5. Your Rights and Choices

As a professional customer, you have control over your data:

• Access & Correction: You may request access to, or correction of, your personal data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails via the link in any email or by contacting us.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Restrict Processing: Object to or restrict certain data uses.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking Technologies

Our site uses cookies—small files stored on your device—to enhance functionality for our busy professionals:

• Essential Cookies: Required for core functions like shopping cart retention and secure checkout.
• Analytical Cookies: Help us understand how users navigate (e.g., from Blinds & Window Treatment to Decor & Furniture) to improve site layout and product discovery.
• Preference Cookies: Remember your language, currency (USD), and login session for faster repeat purchases.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact checkout functionality.

7. International Data Transfers

We serve professionals globally (excluding remote regions). Data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure such transfers comply with applicable data protection laws (e.g., GDPR for EU customers) through standard contractual clauses or other approved mechanisms.

8. Children’s Privacy

Our website and professional supplies are not intended for individuals under 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy to reflect changes in law, technology, or our operations. The updated version will be posted here with a revised effective date. Material changes will be communicated via email or site notice.

Thank you for trusting ShopKoopman Store with your professional supply needs. We are committed to protecting your privacy as diligently as we source our products.