Welcome to the ShopKoopman Store FAQ. Below you’ll find answers to common questions about our products, shipping, returns, and more. We’re committed to providing professional-grade supplies with straightforward, reliable service for contractors, facility managers, and dedicated DIYers worldwide.

Products & Ordering

Q1: What types of products does ShopKoopman Store specialize in?
We specialize in professional-grade supplies and materials across several key categories: Building Materials, Concrete & Masonry, Appliances & Parts, Cleaning Supplies & Chemicals, Workwear & Footwear (Apparel, Footwear, Accessories), and Home Improvement items like Blinds, Window Treatments, Bath & Faucets, and Decor. Our focus is on bridging the gap between bulk suppliers and retail markups, offering quality products for both professional projects and serious DIY endeavors.
Q2: Are your products suitable for commercial/industrial use?
Yes. Our product selection is curated with professionals in mind. Whether you’re a contractor sourcing building materials, a facility manager stocking up on cleaning chemicals, or a tradesperson needing durable workwear and footwear, our offerings are chosen for their performance and reliability in demanding environments.

Shipping & Delivery

Q3: Where do you ship from, and what are my shipping options?
All orders are processed and shipped from our warehouse in Hyde Park, NY, USA. We offer two clear shipping methods:
  • Standard Shipping ($12.95 flat rate): Handled by DHL or FedEx. Estimated delivery is 10-15 business days after dispatch. Ideal for time-sensitive project materials.
  • Free Shipping: Available on all orders over $50, handled by EMS. Estimated delivery is 15-25 business days after dispatch. Ideal for planned projects or larger, non-urgent orders.
Order processing typically takes 1-2 business days.
Q4: Do you ship worldwide? Are there any restrictions?
We are proud to ship globally to support professionals and DIYers everywhere. However, to ensure reliable service, we cannot ship to a few remote or logistically challenging regions (primarily certain parts of Asia and specific remote islands). The shipping calculator at checkout will automatically confirm if we can deliver to your address.
Q5: How can I track my order?
As soon as your order ships, you will receive a confirmation email with a tracking number and a direct link to monitor your package in real-time. You can also log into your account on our site to view the status.

Pro Tip: For orders containing Building Materials or Appliances, please ensure someone is available to receive and inspect the delivery, as a signature will be required.

Returns & Refunds

Q6: What is your return policy?
We stand behind our products. If you’re not satisfied, you may return new, unused items in their original packaging within 15 days of receipt for a refund (excluding original shipping costs). To initiate a return, please contact our support team at [email protected].

Note: Certain bulky Building Materials or custom-cut items may have specific return conditions. Please check the product page for details before purchasing.

Q7: What if my item arrives damaged or is incorrect?
Please contact us immediately at [email protected] if you receive a damaged or incorrect item. We will work swiftly with our carrier partners to resolve the issue and arrange for a replacement or refund as appropriate. For damaged goods, photos of the packaging and product are very helpful.

Payment & Account

Q8: What payment methods do you accept?
We accept major credit cards: Visa, MasterCard, JCB, and PayPal. All transactions are secure.
Q9: How do I create or manage an account?
You can create an account during the checkout process. Having an account allows you to track orders, save your shipping details for faster checkout, and view your order history. To manage your account, simply log in on our website.

Contact & Support

Q10: How can I contact customer support?
Our customer support team is dedicated to transparent communication and straightforward help. For any questions not covered here, please email us at:
Email: [email protected]
Store Address: ShopKoopman Store – 1617 Bates Brothers Road, Hyde Park, NY 12538 USA
We strive to respond to all inquiries promptly.

Thank you for choosing ShopKoopman Store – Professional Supplies for Those Who Get the Job Done.

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