Reliable Global Logistics for Professionals and DIYers
At ShopKoopman Store, we understand that timely delivery is as crucial as the quality of our products. Whether you’re a contractor waiting on building materials to meet a deadline, a facility manager sourcing cleaning supplies, or a DIY enthusiast starting a weekend project, we’ve designed our shipping process to be straightforward, reliable, and cost-effective.
Our Promise: We bridge the gap between bulk suppliers and retail markups, and that extends to our logistics. We offer professional-grade shipping options to match our professional-grade products.
Our Shipping Process & Timeline
Order Processing (1-2 Business Days)
Once your order is confirmed and payment is verified, our warehouse team in Hyde Park, NY, springs into action. We meticulously pick, pack, and prepare your order for dispatch. For items like Concrete & Masonry supplies, Appliance Parts, or bulk Cleaning Chemicals, we ensure secure packaging to prevent damage in transit.
Shipping & Transit
After processing, your order is handed to our trusted carrier partners. We offer two clear options to suit your needs for budget and speed:
🚚 Standard Shipping
Carrier: DHL or FedEx
Cost: Flat rate of $12.95
Delivery Time: 10-15 business days after dispatch.
Ideal for: When you need a balance of speed and cost. Perfect for time-sensitive project materials like Wall Panels, Faucet Parts, or essential Workwear & Footwear.
📦 Free Shipping
Carrier: EMS
Cost: FREE on all orders over $50.
Delivery Time: 15-25 business days after dispatch.
Ideal for: Planned projects, non-urgent supplies, or larger orders where budget is a priority. A great option for stocking up on Cleaning Supplies, Window Treatments, or Apparel Accessories.
Global Reach with Clear Boundaries
We are proud to ship worldwide, supporting professionals and DIYers across the globe. However, to ensure reliable service, we currently cannot ship to a few remote or logistically challenging regions (primarily in parts of Asia and specific remote islands). The shipping calculator at checkout will automatically confirm availability for your location.
Tracking Your Order
As soon as your order ships, you will receive a confirmation email containing your tracking number and a direct link to monitor your package’s journey in real-time. You can also log into your account on our site to view the status.
Pro Tip: For orders containing Building Materials or Appliances, please ensure someone is available to receive and inspect the delivery. Our carriers will require a signature for these larger items.
Our Returns Policy: Confidence in Your Purchase
We stand behind the performance and quality of every item we sell. If you are not completely satisfied, you may return new, unused items in their original packaging within 15 days of receipt for a refund (excluding original shipping costs). Initiate a return by contacting our support team. Note: Certain bulky Building Materials or custom-cut items may have specific return conditions detailed on their product page.
Questions About Your Delivery?
Our customer support team is here to help. We pride ourselves on transparent communication and straightforward support—just like our product selection.
Email us at: [email protected]
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